Refund policy
Returns & Change of Mind
Because original paintings are unique, one-of-a-kind creations, all sales are final. We do not offer returns, exchanges, or refunds for a change of mind once the artwork has been purchased and shipped. We highly recommend reviewing all product dimensions and high-resolution photographs carefully before finalizing your order.
Transit Damage Policy (Our Guarantee)
We take extraordinary care in packaging our original paintings using heavy-duty, crush-resistant art boxes and multi-layered edge protection. Because we believe in the quality of our packaging, we absorb the risk of transit damage to keep your purchase safe.
In the rare event that your artwork arrives damaged, we will issue a full refund or discuss a resolution. However, to prevent fraudulent claims, you must strictly follow these steps:
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Time Limit: You must notify us via email within 48 hours of the courier's recorded delivery timestamp.
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Required Proof: Your email must include clear photographic evidence of:
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The damage to the artwork itself.
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The condition of the exterior shipping box (before unpacking completely if damage is suspected).
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The shipping label clearly showing the tracking number.
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Failure to notify us or provide photographic evidence within the 48-hour window will unfortunately void our ability to claim against the courier or offer a refund.
Address Accuracy
Please double-check your shipping address prior to completing your purchase. We are not responsible for orders delivered to an incorrect address provided at checkout, or for address changes made after dispatch.
Contact email: hello@justineleebrock.com
Lost Shipments
If a shipment is officially declared lost in transit by the courier service, we will provide a full refund or discuss a resolution. A shipment is only considered lost once the tracking status definitively halts and the courier company confirms they cannot locate the item after an internal investigation.